Pricing
Four things we sell, and the same price whether you run one mat or four clinic rooms. The only number that moves is the setup fee, and only with genuine scope: how many intakes, how many locations with their own policies. Everything below is the actual price, not a starting point for a negotiation.
Setup is paid once. Monthly is month to month. Each of the four can be bought on its own.
Ninety minutes with the owner that gets your policies out of your head and onto paper.
Setup
$550
One-off
Monthly
The terms
Standalone. You keep the document whether or not you buy anything else, and if you go on to a build you do not pay for the extraction twice.
Missed-call textback, two-way SMS and web chat, answered from your approved replies, with booking links. One SMS follow-up is being built.
Monthly
Flat. No per-conversation charge.
The terms
No customer-facing limit.
Staff practise the hard conversation against a character that pushes back, and are scored on what they said.
Setup
$1,900
$950 foundation-partner rate for early customers
Monthly
Practice minutes a month, shared across everyone on the account.
The terms
Use all your minutes and we email you. Nothing pauses until you have used double, so a busy month never locks your team out mid-drill.
A conversion-first site, built and launched in days. This very site is the pattern.
Monthly
The terms
Half up front. You own the site, the content and the domain, and you can take them with you.
The base price is a single business: one location, one set of trading hours, one set of policies. That is the number on the sheet, and most businesses pay it.
It moves up only when the work does. A second location with its own timetable, prices or positions. Separate businesses under one owner. Programmes or memberships with genuinely different rules per group. Policies that differ by site. Each of those is another intake, which is the part that takes time.
Whatever it comes to, it is a fixed number agreed in writing before anything starts. We do not run an hourly meter and we do not discover extra costs halfway through.
Prices in Australian dollars, plus GST. One price for every business on each product, regardless of vertical or size. Monthly fees never move with size; only the setup fee does, and only for the reasons above.
Fifteen minutes. You talk, we ask about where enquiries leak, and you get a straight answer about whether we can help.
The prices above, applied to your business: which products, how many intakes and locations, what gets built, and what you can measure when it is done. No line items you cannot explain to your accountant.
Ongoing services run month to month. No lock-in contracts, because keeping you should be our job every month, not the paperwork's.
You own what we build for you: your site, your content, your playbooks, your prompt. Leaving is easy, which is precisely why people stay.
The setup fee is the work of getting your business written down and built in. One location with one set of policies is the base price. A second location with its own timetable, prices and positions is a second intake, and the fee moves with it. That is the whole formula, and it is on the table before you agree to anything.
If you already have SOPs that are current, we read them instead of extracting them and you land at the bottom of the range. If everything lives in your head, The Intake is the first thing we do, and you do not pay for that extraction twice when the build follows.
What does not move any number: how big your business is, how much you turn over, or what vertical you are in. A gym and a clinic pay the same monthly fee for the same product. We are pricing the work, not your revenue.
Not software. The policy layer: the answers it may give, the ones it hands to you, and when it hands over. That layer is written from your intake and it is what stops the assistant inventing a price or softening on a policy you hold.
The person behind it. When a real customer finds a gap, the fix goes into the layer within the day and that class of mistake stops. The follow-up runs without anyone remembering to. And you get the evidence report: what it caught, handled, handed over and got corrected on, so the fee is never a number you pay for nothing you can see.
Because the work is the same. A gym with one location and a clinic with one location take the same effort to write down and build in, so they pay the same. Charging by turnover would mean pricing off what you earn rather than what we do, and we are not going to do that.
The first businesses on Offsider Training pay $950 setup instead of $1,900. In return we ask for honest feedback and permission to say you use it. It is for early customers and it will not be there forever.
You get an email at 100 percent, and nothing changes. The account only pauses at double your plan, so a busy month never locks your team out in the middle of a drill. If you keep going past your minutes, we will talk to you about the tier that fits. Going over is a conversation, not a bill.
It is month to month, so the worst case is you paid for one month and took the work with you.
No, and most people should not start there. Most start with the one thing that is bleeding, usually missed calls or follow-up that never happens. Adding the next piece later costs the same as buying it now.
Yes, and it is on this page. The base price is a single business with one location and one set of policies. It only moves for more intakes: another location with its own timetable and prices, or separate businesses under one owner. Whatever it comes to is fixed in writing before anything starts.
You do. The site, the content, the playbooks, the prompt, the phone number. It is all in your name and you can take it. That is deliberate: keeping you should be our job every month, not the paperwork's.
Fifteen minutes, no deck, no pressure. You already know the prices, so the call is about which of the four you actually need and how many intakes your business is. If we are not the right fit we will say so on the call.
